Medical Disclaimer & Privacy Policy
Effective Date: April 11, 2026
Last Updated: April 11, 2026
This page sets out the terms under which Lunara Medical Travel operates and the limitations of its role. By accessing or using the Lunara Medical Travel website and services, you agree to the terms set out in this Disclaimer and our Privacy Policy.
For our Privacy Policy, please scroll down.
Disclaimer
- Nature of Services
Lunara Medical Travel is a Canadian-registered medical tourism facilitator and referral service. Its role is strictly limited to providing introductions, facilitating communication, and offering administrative coordination between prospective patients and independent licensed healthcare providers in Türkiye.
Lunara does not provide medical services, consultations, diagnoses, or treatment recommendations of any kind. All medical evaluations, recommendations, and treatments are conducted solely by independent licensed physicians and accredited institutions. No doctor-patient relationship is established between you and Lunara Medical Travel at any time.
- Medical Disclaimer
All information provided by Lunara Medical Travel — whether on this website, in written communications, or through any other channel — is for informational and coordination purposes only and does not constitute medical advice.
Any treatment-related information relayed through Lunara originates from the healthcare providers in our network and should be discussed directly with your treating physician.
- Limitation of Liability & No Guarantee of Outcomes
To the fullest extent permitted by law:
- While Lunara takes reasonable measures to refer clients only to accredited and reputable healthcare providers, Lunara Medical Travel, its employees, and representatives make no warranties and bear no liability for:
- medical outcomes, complications, or results arising from treatment received at any facility
- errors, omissions, or decisions made by third-party healthcare providers
- travel disruptions or costs related to medical procedures abroad
- any indirect, incidental, or consequential damages arising from the use of our services
All medical procedures carry inherent risks, and individual outcomes vary based on each patient’s medical circumstances and the clinical judgment of their treating physician.
- Independent Third-Party Providers
All healthcare providers, hospitals, and medical professionals referenced on this website are independent third-party entities and are not employees, agents, or representatives of Lunara Medical Travel.
Their inclusion does not constitute an endorsement of guaranteed outcomes or an assumption of liability on the part of Lunara.
Any links to external websites are provided for informational purposes only. Lunara is not responsible for the content, accuracy, or privacy practices of third-party websites.
- Pricing & Cost Estimates
All pricing and cost estimates referenced on this website are approximate and provided for general guidance only.
Final pricing is determined solely by the healthcare provider following a formal assessment of your individual case. Lunara does not guarantee any specific price or cost saving.
- Travel & Insurance
Medical travel involves inherent risks beyond the clinical procedure itself, including travel disruptions and limitations on follow-up care upon return to Canada.
We strongly recommend that all patients obtain appropriate travel and medical complication insurance prior to departure.
Lunara is not responsible for any costs arising from travel disruptions or medical complications.
- Independent Medical Decision
All decisions to seek medical treatment abroad are made voluntarily and independently by the patient.
- Information Accuracy
Lunara Medical Travel makes reasonable efforts to keep information on this website accurate and up to date; however, we do not guarantee the completeness, accuracy, or timeliness of any content.
- Intellectual Property
All text, design, graphics, and content on this website are the intellectual property of Lunara Professional Services Inc. Unauthorized reproduction or modification of content is prohibited.
- Governing Law & Updates
This Disclaimer is governed by the laws of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.
We may update these terms periodically; continued use of our website constitutes acceptance of the revised terms.
For medical emergencies, contact your local emergency services immediately.
Privacy Policy
Last Updated: April 11, 2026
Lunara Medical Travel is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
- Information We Collect
Initial Inquiry
When you fill in a form or submit an inquiry through our website, we collect only the information necessary to respond to your request, which may include:
- Name
- Email address
- Phone number
- Nature of your inquiry
If You Choose to Proceed
If you decide to move forward with our services, we may request additional information necessary to coordinate your medical travel, including:
- Date of birth
- Medical history and health information
- Medical records, imaging, and diagnostic reports
- Photographs for medical consultation purposes
- Passport information (only when required for travel coordination)
- Communication records including emails or messages
This information is collected only with your explicit consent and only for the purpose of medical consultation, treatment planning, cost estimates, and travel coordination.
- Sharing of Information
Your information may be shared with independent healthcare providers and hospitals for the purpose of medical evaluation, treatment planning, and logistical coordination.
These providers may be located outside Canada, including in Türkiye, and your information may therefore be subject to the laws of those jurisdictions.
Lunara enters into agreements with partner providers requiring them to maintain appropriate data protection and confidentiality standards.
- How We Protect Your Information
Your personal information is protected using appropriate administrative, technical, and physical safeguards.
Information is stored on secure systems and access is limited to authorized Lunara personnel on a need-to-know basis.
- Retention of Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
You may request deletion of your information at any time, subject to legal or contractual obligations.
- Consent
By submitting an inquiry through our website, you consent to Lunara collecting your contact information solely to respond to your inquiry.
Separate and explicit consent will be obtained before collecting medical information or sharing your information with healthcare providers.
You may withdraw your consent at any time, subject to legal or contractual limitations.
- Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete.
- Cookies and Website
Our website may use cookies for basic functionality and website analytics. You may disable cookies through your browser settings.
We do not use cookies for advertising or behavioral tracking.
- Children’s Privacy
Our services are intended for individuals aged 18 and over. If a patient is under 18, a parent or legal guardian must provide consent and sign all required forms on their behalf.
- Data Breaches
In the event of a data breach that poses a real risk of significant harm, Lunara will notify affected individuals and applicable authorities in accordance with Canadian privacy laws.
- Changes to This Policy
We may update this Privacy Policy periodically. The date of the most recent update is noted at the top of this document.
Continued use of our services constitutes acceptance of any updated policy.
For questions regarding this Disclaimer and Privacy Policy, contact Lunara Medical Travel at: