If you have been considering medical travel, you have probably wondered what the experience actually looks like in real life — not just the procedure itself, but everything around it. How the process works, who helps coordinate it, what happens after you arrive, and what support looks like once you return home.

At Lunara, we understand that pursuing medical care outside of Canada is not something most people take lightly. There are questions about safety, trust, logistics, communication, and who is there to guide you through the process. Those are exactly the kinds of questions Lunara exists to help with.

This guide walks you through the medical travel process from the first conversation through recovery back home. The goal is to help the process feel clear, manageable, and fully transparent from the beginning.

Step 1: Your Personalised Discovery Call

Everything begins with a conversation. When you reach out to Lunara — whether through our website, a phone call, or a direct message — you connect directly with our founder.

The conversation is informal and designed to understand what you are looking for, what concerns you may have, and what matters most to you throughout the process. There is no cost and no obligation at this stage.

What we cover during your discovery call:

1. The procedure or treatment you are considering
2. Relevant health history where appropriate
3. Your timeline and travel preferences
4. What matters most to you in a specialist or facility
5. Any questions or concerns you may have about the experience

By the end of the conversation, you will have a much clearer understanding of whether medical travel feels like the right fit for you — and what the next steps would look like if you decide to move forward.

Step 2: Your Tailored Treatment Plan and Quotes

Once we understand your goals and preferences, Lunara prepares your profile and facilitates a direct review with selected specialists in our network.

These are board-certified specialists practising at internationally accredited hospitals and medical facilities in Türkiye (Turkey), including Acıbadem, Memorial, and Orion. Lunara does not attempt to work with every provider available. We focus on a trusted network we know well and communicate with regularly.

Within approximately two to three business days, you will receive:

1. A personalised treatment plan tailored to your goals
2. Transparent, all-inclusive quotes from one or more providers
3. A clear explanation of what is included in the package
4. Lunara’s perspective on the differences between the available options

This stage is about giving you the information you need to make a thoughtful and informed decision at your own pace.

Step 3: Review, Consult, and Confirm

Once you have reviewed your treatment plans and quotes, Lunara arranges a virtual consultation with your chosen specialist.

This gives you the opportunity to ask questions directly, discuss your goals, and better understand the provider and treatment approach — all from the comfort of your home.

Lunara joins the consultation with you. Having an experienced Canadian facilitator on the call helps ensure communication stays clear, important questions are addressed, and nothing gets overlooked.

Once you are fully satisfied with your treatment plan and provider, Lunara moves into the coordination phase — confirming scheduling and helping organize the remaining details.

Step 4: Arrival and Coordination

When you arrive at your destination, you are supported from the moment you land.

Your experience typically includes:

1. Executive airport pickup and transfers between your accommodation and medical facility
2. A multilingual patient coordinator available throughout your stay
3. Accommodation arranged through the provider, close to the facility

If you choose to, you can also take time to experience the culture, food, and atmosphere of Türkiye during your stay.

Step 5: Your Procedure and Recovery

Your procedure is performed by your chosen specialist at an internationally accredited medical facility. From pre-operative preparation through recovery, you are supported by experienced teams who regularly work with international patients.

Before returning home, you receive:

1. A full discharge report and aftercare instructions
2. Initial follow-up with your medical team before departure

Once you return to Canada, Lunara continues helping coordinate communication and follow-up with your provider as needed.

What Lunara Brings to the Process

Medical travel done properly requires clear communication, thoughtful coordination, and people who understand how to guide clients through unfamiliar situations. That is what Lunara was created to provide.

Working with Lunara means:

1. You are supported by an independent Canadian advocate
2. You receive multiple treatment options and transparent comparisons
3. Someone familiar with the process joins your consultations
4. Communication is coordinated on your behalf throughout the experience
5. Our services are complimentary to clients, with no obligation to proceed
6. Lunara is Canadian-registered, professionally insured, and fully accountable

Your Journey Starts with One Conversation

For many Canadians, the hardest part is the uncertainty before anything even begins. The questions, the unknowns, the worry about how everything will work. But once the process starts and the right support is in place, that anxiety is often replaced by something very different: clarity, reassurance, and the feeling that you are finally moving forward with confidence.

Book a complimentary discovery call whenever you feel ready. We are happy to answer your questions, explain the process, and help you understand whether medical travel to Turkey feels right for your goals. Learn more about why Turkey is one of the world’s leading centres for medical tourism.

Your Journey Starts with One Conversation

No obligation. No cost. Just clarity on whether medical travel is right for you.

Book Your Free Discovery Call

Lunara Professional Services Inc. (Lunara Medical Travel) — Oakville, Ontario, Canada. Lunara is a medical travel facilitation and referral company. We are not a medical provider. All medical decisions are made by the patient in consultation with their chosen physician.